Beca Ahe - IT Digital Workplace Operations (Albacete)

**Ready to join one of our Graduate Programs in Spain?**

We are looking for recent graduates from different disciplines interested in developing their professional career in the aeronautical sector. The current context demands different ways of looking, thinking and relating.
- Starting date October 1st 2026 until September 30th.
- The selection process will be during May 2026 to September 2026.

**What does this internship consist of?**

Together with Camilo José Cela University, Airbus has developed an exclusive program designed for those interested in the best training in new areas of knowledge essential to be able to develop as professionals of the future.

You will have the opportunity to study a Master, organized in training blocks, that will allow you to discover the skills most in demand today. It will be combined with an 11 month internship at Airbus in an area related to your degree, where you can learn and complete your academic background.

The start of the internship will be in early October 2026, and will last 11 months (August disabled for all purposes). It is a full-time experience (40h/week), in which **you will receive an attractive study grant.**

**Your challenges**: Digital Workplace working methodology is Kanban with the objective to focus on getting things done on the shortest cycle times as possible to improve customer satisfaction.

That methodology implies high responsiveness to change as priorities are shifting very frequently, no prescribed responsibilities and high team empowerment.

In that way of working, the scope of your job will be: **Service Delivery & Operational Support**- Support the maintenance of the CMDB, knowledge databases, and the creation of operational dashboards under the guidance of the SDM.-
- Observe and support the Major Incident resolution and escalation processes, learning how to involve the right roles and ensure continuous process improvement.

**Project, Build, & Architecture Collaboration**- Collaborate with the Collaboration Services Architect by assisting in building or updating architecture dossiers and helping evaluate new features and technologies.
- Contribute to the strategic product and service roadmaps by researching and proposing new ideas to the Collaboration Product Managers.
- Assist in ensuring the proper Entry to Service of new features, helping prepare the environment for permanent improvements and new releases (in-house or vendor-developed).

**Cross-Team Teamwork**
- Team up with the Google Workspace team to provide backup support, while learning how cross-functional backup structures operate.
- Participate in regular reviews of Restricted Collaboration routines, including Group PI Planning, weekly team meetings, and product team meetings.

**Documentation, Change Management, & Continuous Improvement**
- Actively document the scope of the activity..
- Work closely with the department Change Manager and SDM to secure smooth change management for end-users, VIPs, and Assistants.
- Translate operational requirements into user-friendly guides for end-users and detailed knowledge articles for Service Desk Agents.**Your profile**:

- Academic Background: Enrolled in or recently graduated from a degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
- Foundational Knowledge: A strong interest in or academic exposure to IT Service Management (ITSM) or IT Product Management frameworks.
- Methodology: Basic understanding of ITIL concepts is highly valued.- Cloud Platforms: willing to learn Google Workspace Admin platform skills.
- ITSM Tools: willing to learn ServiceNow for IT operational usage.
- Core Competencies: Basic exposure to Component Integration, Testing, Solution Deployment, and Performance Management through university coursework or personal projects.
- Customer & Process Focus: Ability to assist in designing IT operations that align with customer expectations, with an interest in learning Service Level and Problem Management.
- Analytical & Structured: Strong practical problem-solving skills and a strong ability for document production (creating guides, reports, and knowledge articles).
- Interpersonal Attributes: Open-minded, self-aware, transparent, and highly receptive to constructive feedback.
- Communication: Negotiation-level English is required.
- Cross-Site Collaboration: Ability to adapt and thrive in a complex, multi-site international environment, collaborating across divisions including Donauwörth, Marignane, and Albacete.

**Organization structure**

The position is open at Albacete.

You report to the local Spanish colleague of Restricted Collaboration Product and from time to time to the Head of Collaboration Services. Moreover, you will have other interactions with:

- Airbus & Helicopters IM Products owners.
- Airbus & Helicopters Digital Workplace Solution Architects and Enterprise Architects.
- Airbus Commercial, Defense and Space and roofs counter Postúlate en Kit Empleo: kitempleo.es/empleo/6ucs59