Microsoft Dynamics Unified Service Desk (USD) Specialist …, Alcobendas

pWould you like to be part of a fast-growing company? And work alongside the best TALENT on truly innovative projects? At strongKirey España /strong, it's possible and we would love to meet you! /ppbr/ppWe are looking for a strongemMicrosoft Dynamics Unified Service Desk (USD) Specialist /em /strong strong(f/m) /strong with high level of English and with hands-on experience to join our technical team. The ideal candidate will focus on the development, configuration, and customization of solutions within the strongemUnified Service Desk (USD), /em /strong acting as a key contributor to the evolution of our agent desktop platform. strongThe position in 100% remote within Spain. /strong /ppbr/ppYour mission will be to design, implement, and optimize advanced customizations, hosted controls, and CTI integrations within Dynamics 365, ensuring high performance, seamless usability, and robust multi-session management. /ppbr/ppbr/ppstrongemWhat would be your main responsibilities in this position? /em /strong /ppbr/pullistrongSolution Customization: /strong Configure and customize Microsoft Dynamics 365 Customer Service solutions to meet business needs. /lilistrongUSD Development: /strong Develop and maintain customizations within Unified Service Desk (USD), including hosted controls, actions, events, and toolbars. /lilistrongTelephony Integration: /strong Implement and configure CTI (Computer Telephony Integration) adapters and connectors for USD. /lilistrongFull-Stack Logic: /strong Develop custom hosted controls and frontend logic using C# / .NET (WPF) and JavaScript. /lilistrongPlatform Extension: /strong Work with USD APIs and the USD SDK to extend platform capabilities and enable smooth application integration within the Dynamics environment. /lilistrongEnd-to-End Collaboration: /strong Collaborate with backend and integration teams to guarantee seamless end-to-end functionality, performance, and maintainability. /li /ulpbr/ppbr/ppstrongemWhat are the mandatory requirements for this position? /em /strong /ppbr/pullistrongCore Technology: /strong Proven hands-on experience with strongMicrosoft Dynamics 365 Customer Service /strong. /lilistrongSpecialized Tools: /strong Practical experience with strongUnified Service Desk (USD) /strong, including USD Hosted Controls, Actions, Events, Agent Scripting, and CTI adapters/telephony integration. /lilistrongDevelopment Skills: /strong Strong experience in strongC# / .NET (WPF) /strong development for custom hosted controls and strongJavaScript /strong development within Dynamics environments. /lilistrongSession Management: /strong Ability to work on agent desktop applications and manage multi-session environments within USD. /lilistrongSoft Skills: /strong Strong analytical, communication, and collaboration skills to align technical solutions with functional requirements, alongside the ability to work autonomously. /li /ulpbr/ppstrongemWhat do we value especially (Nice to Have)? /em /strong /pulliExperience with strongXAML and WPF /strong for building custom USD interfaces and UI integrations. /liliUnderstanding of advanced USD configuration elements: window navigation rules, session lines, agent scripting, and action calls. /liliFamiliarity with USD migration strategies or transitions to strongOmnichannel / Customer Service Workspace /strong. /liliExperience working in strongAgile environments /strong (Scrum, Kanban) and familiarity with tools such as strongJira /strong. /li /ulpbr/ppbr/ppstrongemWhat do we offer? /em /strong /ppbr/pullistrongPermanent contract /strong with Kirey España. /lilistrongWork Methodology: /strong Hybrid / Remote (depending on project specifications). /lilistrongTime Off: /strong Enjoy 22 working days of paid vacation per year. /lilistrongPeople First: /strong Personalized follow-up on your well-being and professional growth by our Culture People Experience team. /lilistrongFlexible Remuneration: /strong Voluntary and adaptable access to the Kirey Solutio benefits package. /lilistrongReferral Program: /strong Benefit from our "Plan Amigo" internal recommendation system. /li /ulpbr/ppIf you are looking for a career change and would like to take part in innovative projects using cutting-edge technologies, don’t hesitate to apply and send us your CV! /ppbr/ppAt KIREY ESPAÑA, we believe in the value of diversity and equal opportunities. All applications will be considered regardless of gender, age, background, disability, sexual orientation, gender identity or expression, religion, or any other personal or social circumstance. /ppbr/ppWe are committed to fostering inclusive work environments where everyone can grow and contribute their talent. /p Postúlate en Kit Empleo: kitempleo.es/empleo/6tkhk1