Senior Front Line Representative (Algete)

Are you passionate about delivering exceptional customer experiences while solving complex inquiries across multiple languages? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new IND CSSC Customer Service Representative, IEM & Distribution, you will be serving as the primary point of contact for customers across Iberia, handling inquiries, managing orders, and driving resolution on both general and complex cases — all while identifying opportunities to grow customer relationships. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. What you will be doing As a key part of the Customer Service & Solutions Center (CSSC) team, you'll create impact by Delivering outstanding customer experiences that strengthen loyalty and drive business growth across the Iberian market.. Your main responsibilities include:
- Handle customer inquiries via phone, email, and CRM — providing first-contact resolution on general and complex topics including order fulfillment, invoice disputes, and project sales
- Create and manage tickets (RFIs, RFQs, OEW, CIC Logistics) to document, track, and escalate inquiries to relevant teams
- Deliver timely quotations, pricing, delivery information, and technical advice to customers and internal sales teams
- Identify upselling and cross-selling opportunities and hand over qualified leads to sales teams
- Promote Grundfos digital tools (GPC, MyGrundfos, Extranet) and identify internal process improvement opportunities What makes you a great fit Above all, you are a proactive, customer-focused professional with strong multilingual communication skills, a first-time-right mindset, and the ability to stay calm and effective under pressure while managing high volumes with precision. We would also imagine that you have:
- 3+ years of experience in customer service, order management, or a related front-line commercial role
- Fluent in Portuguese and Spanish; working proficiency in English for internal collaboration
- Practical working knowledge of SAP (CRM/SD/MM) and proficiency in MS Office applications
- Strong problem-solving skills with a proven ability to manage complex inquiries and maintain service quality at high volumes Why you will love working here We care! Day to day, you can look forward to:
- A working environment built around your needs, with versátil hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities. We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. Are you ready to unlock possibilities at Grundfos? Apply today! To get to know us better, follow us on LinkedIn or visit grundfos.com Postúlate en Kit Empleo: kitempleo.es/empleo/6u0k2x