B Tutor Operations Lead Location: Barcelona

B2B Tutor Operations Lead Location: Barcelona Employment Type Full time Location Type Hybrid Department Supply Operations We power people’s progress. At Preply, we’re all about creating life‑changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human‑led, tech‑enabled – and it’s creating real impact. As the B2B owner in Supply Operations, you’ll partner with B2B leadership, Product, and Operations to ensure our tutor ecosystem supports our corporate users. You’ll own priority programs and improvements across the tutor & B2B lifecycles (e.g., owning B2B Tutor CSAT, lesson quality metrics and our flagship Corporate Tutor Program) to ensure tutors and learners have a great B2B experience at scale. What you’ll be doing:
- Own the Supply side of Preply Business end‑to‑end, ensuring B2B can serve client needs with the right tutor coverage, quality, and operating standards (e.g., Corporate Tutor Program, Super Tutor adoption)
- Represent Supply in B2B planning with the B2B LT, translating commercial priorities into clear supply requirements and sequencing
- Turn ambiguous B2B supply problems into clear workstreams and decisions, aligning stakeholders across B2B, Product, CX, Data, and Supply Ops
- Lead cross‑functional delivery from diagnosis to rollout, driving measurable improvements in reliability, satisfaction, and problematic lessons
- Build scalable policies and governance that protect quality and fairness for B2B clients and tutors (e.g., eligibility guardrails, exception handling, escalation paths)
- Design solutions to support the operations team with key renewals and new opportunities
- Own the tutor lifecycle for B2B learners, improving how tutors onboard, deliver, and succeed in corporate learning contexts
- Define success metrics and monitoring for B2B supply health with Data
- Explore readiness for future offerings, defining what “launch‑ready” means and how we pilot (e.g., Coaching as a subject) What you need to succeed:
- 6–8+ years of experience in strategy & operations, consulting, marketplaces, or high‑growth tech (B2B experience is a plus)
- Strong program/project leadership: drives ambiguous, cross‑functional work from problem definition to rollout and iteration
- Stakeholder management and influence: influences senior B2B, Product, CX, LT leaders through clarity, options, and alignment
- Data‑driven approach: sizes opportunities, defines KPIs, interprets results, and turns insights into actions (Excel/Sheets required; SQL is a plus)
- Ownership mindset: acts autonomously, anticipates issues, and drives closure
- Operational excellence: designs scalable processes and guardrails that protect quality and reliability Nice to have:
- B2B commercial exposure: understands sales cycles, KAM realities, and deal/retention constraints
- SQL and BI fluency (e.g., Looker)
- Familiarity with marketplace supply dynamics: quality, liquidity, incentives, eligibility Why you’ll love it at Preply:
- An open, collaborative, dynamic and diverse culture
- A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self‑development
- A competitive financial package with equity, leave allowance and health insurance
- Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
- Access to free mental health support platforms
- Access to Gympass‑partnered wellness and gym centres throughout Spain to promote and support well‑being and physical health
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!) Diversity, Equity, and Inclusion Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed‑Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6rrr4n