Agente de atención al cliente (Barcelona)

Customer Service Specialist This role acts as the interface between the customer and Dentsply Sirona, delivering excellent customer service by responding to customer calls and emails, including case creation, resolution, and documentation. Dentsply Sirona Iberia is looking for a Customer Service Specialist to join its offices in Barcelona. Responsibilities
- Provide support to customers and sales representatives to ensure proper order processing.
- Respond to customer calls and inquiries.
- Gather required information, create cases, and follow up/escalate until resolution.
- Support and verify customer master data creation.
- Process orders.
- Review, release, and manage orders entered by the sales team.
- Monitor shipments through various ERP systems and tools (Dynamics AX, Movex, SAP, WebShop, and email).
- Manage customer issues end-to-end:
- Document all relevant customer identification details, contact information, and nature of the issue.
- Escalate issues when necessary to the appropriate person or department.
- Maintain regular and timely communication with both management and customers to keep stakeholders informed on status and final resolution.
- Collaborate and communicate regularly with all internal teams (Customer Service, Sales, and Finance). Equal Opportunity Employer Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility All successful applicants must be eligible to work in the country the position is based. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6tek01