Customer Support Agent - German Speaking, Barcelona

DaoPay

, is a licensed and leading international payment service provider with over 25 years of experience. We operate globally and process digital payments via several methods globally. We are now seeking a talented and hands-on German speaking

Customer Support Agent

to join our team. In this role you will be directly connected to the B2C end of operations and also merchant relations.

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación. What You'll Do

: Providing all levels (1-3) of Customer Support to our end users via email, phone call, chat and post Assist the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignment Resolve merchant queries regarding all phases from integration to ongoing operationsOccasionally assisting with transaction monitoring and supporting the Fraud Department Maintaining an open communication with other departments in the firm in order to resolve complex customer issues swiftly Maintain deep knowledge of our platforms and services, ensuring a smooth running support serviceYour Profile

: Fluency in

both German&English Previous experience as in a support role, advantageous if previous experience in Financial Service Support Strong communication skills and willing to communicate with internal and external partners Solution oriented and willingness to take initiative to complete tasks, projects and commitments xiphtebGood overall technical understanding Working knowledge of MS Office; tech savvy and knowledge of additional software is most welcome Our Offer: International and dynamic work environment Onsite training and ongoing learning and growth within the industry Weekly team lunches and healthy fresh fruits&snacks provided weekly Full time career opportunity with an office centrally located in Barcelona