Platform Subject Matter Expert (Barcelona)

**We Are Waiting for You**

Hi there!

I am Laura, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at** Zurich Technology Delivery Center**: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at **Zurich**!

First off all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

**Who Are We?**

Let me introduce us. You’re reading about **Zurich Insurance Group**, a global leader in insurance, but this role specifically pertains to our **Technology Delivery Center (TDC).** Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and integral business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

**What Can You Expect?**

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.

As a Platform SME you will have the opportunity to:

- **Infrastructure Management**:

- Manage and maintain legacy Windows and Linux on-prem and private cloud installations including vulnerability management and patching.
- Support and optimize cloud infrastructure (e.g., Azure, AWS).
- Implement Infrastructure as Code (IaC) practices.
- **Monitoring and Performance**:

- Ensure systems are monitored and perform optimally.
- Analyze and address performance issues.
- **Software Installation and Maintenance**:

- Install and maintain complex modelling software.
- Application lifecycle management for internally developed software.
- Document installation procedures and configurations.
- **User Support**:

- Provide direct support to business users.
- Resolve technical issues and enhance user experience.
- Major incident response and resolution.
- **Security and Compliance**:

- Implement security best practices and ensure regulatory compliance and reporting.
- **Collaboration**:

- Work with development, delivery, and IT teams for seamless integration.
- Participate in architectural reviews.

**What Makes You a great Fit?**

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. **We are waiting for you!**
- 5+ years of experience in IT infrastructure management and/or Application Lifecycle Management (Windows and Linux).
- Operational knowledge of Service Now, Azure DevOps, GitHub, Azure Pipelines, GitHub Actions.
- Experience with cloud infrastructure (emphasis on Azure).
- Familiarity with, or at least interest in, IaC tools (Terraform).
- Knowledge of monitoring tools such as Dynatrace, Thousand Eyes, etc...
- Strong troubleshooting and problem-solving skills.
- Experience in software installation and maintenance.
- Understanding of security best practices and compliance.
- Excellent communication and collaboration skills.
- Proactive and solution-oriented mindset.
- Fluent in written and spoken English; additional languages are a plus.

**What success looks like**
- High availability of a performance and secure environment.
- Environments monitoring based upon Service Level Agreements / Objectives and proactive issue resolution.
- Positive user experience with timely support.

**AndWhat Makes Us Special?**

As well as a **competitive salary**and a **yearly bonus**, we offer:

- To support your work-life balance, we have adopted a flexible working model.
- Option to work abroad up to 25 days yearly.
- Over 300 euros to set up your home office and additional monthly home office allowance.
- Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
- Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
- Life and accident insurance.
- Collective Life retirement Plan
- 2000 referral bonus if you bring other talented people like you to the company.
- Special banking and insurance conditions plus Exclusive Employees **discounts**:

- Functional diversity benefits
- Stock options and mortgage benefits.

**Where Are We Located?**

Barcelona, Poblenou.

**We Are Waiting for You.**

Can you see yourself in this role? Don’t wait any longer! **Apply**by sending your** CV in English**.

If not, no worries! Postúlate en Kit Empleo: kitempleo.es/empleo/6tzko4