Security Operations Support Lead (Barcelona)

Core Responsibilities: 1. After-sales Service Strategy Development: Develop after-sales service strategies tailored to European market characteristics, establishing service standards that meet or exceed local customer expectations while ensuring operational efficiency. 2. Service Network Development and Management: Expand and manage a network of authorized service centers and partners across European markets, establishing service level agreements (SLAs) and monitoring performance metrics. 3. Technical Training and Capability Building: Design and implement training programs for service personnel to ensure consistent quality in after-sales service delivery. 4. Spare Parts Planning and Logistics Management: Coordinate spare parts supply chain operations (including central warehouse), optimizing inventory levels to ensure parts availability while minimizing working capital requirements. 5. Customer Experience Optimization: Establish customer feedback mechanisms, analyze service satisfaction data, and drive improvement initiatives to enhance overall customer experience. Job Requirements — Spain: 1. Education: Bachelor's degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields; technical certifications advantageous. 2. Work Experience: Minimum 5 years' experience in automotive after-sales service or customer service operations, with at least 3 years in Spain markets. Experience with new energy vehicle service operations preferred. 3. Language Proficiency: Fluent English as working language; fluent Spanish (essential). 4. Technical Knowledge: In-depth understanding of automotive systems, particularly electric vehicle technology, battery management systems, and intelligent cockpit features. 5. Regulatory Knowledge: Familiarity with European automotive regulations, warranty laws, consumer protection standards, and environmental requirements. 6. Additional Requirements: Strong problem-solving skills with ability to diagnose technical issues. Experience in service network development and partner management. Data-driven approach to service operations optimization. Customer-centric mindset with commitment to service excellence.
- Willingness to business travel. Postúlate en Kit Empleo: kitempleo.es/empleo/6u2kqo