Customer Support for a Digital Bank – Spanish Speaker …, Barcelona

World Talent Selection is hiring Spanish speakers Talent for Financial Services in Lisbon About the project Groundbreaking digital bank transforming how people manage money. Founded in the UK in 2015, the company quickly became the go-to choice for modern banking — transparent, smart, and customer-first. Through its sleek app, he empowers customers with instant notifications, budgeting tools, and fee-free spending abroad. It’s not just a bank — it’s banking the way it should be. About the Role As an Operations Customer Expert, you will play a vital role in providing exceptional customer support for a major digital banking client. You’ll handle customer enquiries through chat, email, or phone, helping users resolve their issues quickly and effectively while maintaining a high standard of professionalism and empathy. Key Responsibilities
- Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution.
- Handle customer issues end-to-end, ensuring fairness and care.
- Support fraud investigations, disputes (including chargebacks), and complaints.
- Identify and assist vulnerable customers, escalating when needed.
- Coach and mentor peers, providing feedback to improve processes.
- Stay adaptable and responsive to business and customer needs.

Requirements
- Language: C2 level in Spanish & C1 level English proficiency.
- Experience: At least 12 months in customer service, banking, financial services, or insurance. Experience in Irish market mandatory.
- Skills & Attributes:
- Excellent communication and empathy.
- Confident decision-making and problem-solving.
- Adaptable, proactive, and a team player.
- Familiarity with tools such as Slack and GSuite.

What They Offer
- Relocation package:
- Accommodation in a company apartment (utilities and cleaning included).
- Paid travel expenses to Portugal and one annual trip home.
- Legal and administrative support (visa, ID, housing).
- Local language classes.
- Compensation & Benefits: Postúlate en Kit Empleo: kitempleo.es/empleo/6u8cb0