NOC Level 1 Technician - Monitor & Troubleshoot Networks …, Barcelona

A company we collaborate with at Joppy is looking to hire a Network Operations Center (NOC Level 1). Working Office hours: Rotating shifts morning, afternoon, night (every 2 weeks) The Opportunity: As a Level 1 NOC Technician you will be part of our follow-the-sun operations team. Your mission is to monitor, troubleshoot, and restore network services that keep our customers’ plants, labs, and critical infrastructure running securely and without interruption. Key Responsibilities
- Continuous monitoring of LAN/WAN, Wi-Fi, firewalls, VPNs, and other network assets via dashboards and alerting tools
- First-line diagnosis and resolution of connectivity incidents (VLAN, DHCP, DNS, basic routing/switching)
- Execute standard changes (e.g., user access, guest Wi-Fi, basic policy updates) under run-books and change-control procedures
- Capture, classify, and update tickets; elevate to L2-L3 or field teams when required, ensuring accurate hand-over between shifts
- Perform daily service checks on critical systems and produce shift reports
- Maintain asset inventories and technical documentation
- Collaborate with Cyber-SOC and Infrastructure teams during security or performance events Minimum Qualifications
- Vocational training or Associate Degree in Networks / Systems Administration (or equivalent hands‑on experience)
- Working knowledge of TCP/IP, switching & routing fundamentals, and basic network services (DNS, DHCP, VPN)
- Familiarity with ticketing and monitoring platforms
- English B2 is a must (written & spoken) Nice-to-Have
- Scripting or automation exposure (Python, Ansible)
- Experience in industrial / OT networks #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6u9164