Front Office Shift Leader (M/F/D) (Puerto de Sóller)

**WHEN COMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIR**

Nestled in stunning Port de Sóller, on Mallorca’s west coast, Bikini Hotel Port de Sóller offers a vibrant fusion of laid-back island vibes and adventurous spirit of the Tramuntana mountains. Here, we invite our guests to experience more than just a hotel stay
- it's an exceptional journey shaped by 70s music, colorful design, NENI food, conscious movement and soulful service. As a spirited team of hospitality lovers, we strive for attention to detail, dependable reliability, and strong expertise, while fostering creativity, ease, and joy. Join us as Front office Shift Leader and be part of something extraordinary!

**WHAT’S WAITING FOR YOU?**

- By the founders of 25Hours hotels: creating exceptional and fun experiences, by blending professionalsm and pushing beyond limits
- Everyone is welcome, embracing individuality, unique personalities, and creativity
- 5 working days/week with digital reporting of working hours
- Long season duration of up to 8 months with high occupancies. Always be in action -yet time to relax. Depending on capacity you are advised to take vacation days also during the summer season.
- Want to explore the world? Benefit from friends' rates in partner hotels and discounts in many NENI restaurants

**WHAT'S IN YOUR LUGGAGE?**

- At least 1 year of full-time experience in a similar position in four-star hotels
- Excellent communication and interpersonal skills
- Experience working with standard operating procedures
- Customer service-oriented with a special focus on guest satisfaction
- Plenty of experience in high volume, fast-paced work environments
- Knowledge of reception software systems (Opera, excel etc.)
- Individuals must be adaptable in their approach, adapt smoothly to last-minute changes, and remain highly customer-focused
- Excellent command of English and Spanish
- This position requires shift work and flexibility

**WHAT’S YOUR JOB ABOUT?**

- Support the Front office Manager in overseeing all reception operations
- Champion a guest-focused culture, ensuring every interaction reflects professionalism, empathy, and the hotel’s service standards.
- Maintain a strong presence in the lobby to support guests and team members during busy periods.
- Ensure VIP arrivals, special requests, and guest preferences are accurately organized bu the guest experience.
- Check-in/check-out processes, payment handling, and reservation accuracy.
- Assist in staff management, including training, room allocation and ensure availability.
- Address guest requests, concerns, and complaints promptly, professionally, and effectively.
- Collaborate with all the departments in order to guarantee a high level of guest satisfaction.
- Ensure inventory control, including ordering, receiving, and stock management.
- Maintain high standards of presentation and service, ensuring all staff follow brand and quality guidelines.
- Promote teamwork, motivation, and a positive working environment.
- Act as the Front office Manager’s deputy in their absence, taking full responsibility for operations. Postúlate en Kit Empleo: kitempleo.es/empleo/6ucn3c