SAP CX Manager (Remote), Cuesta La Bana

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit

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About the Role

We are seeking an experienced

SAP Customer Experience (CX) Manager

with a background in

SAP Basis, S/4HANA

and cloud environments to manage customer engagements on

SAP RISE . The role requires a customer-facing professional to lead coordination across teams and ensure smooth service delivery, with experience in SAP landscape operations, migrations, and stakeholder management.

Key Responsibilities

Act as the primary point of contact for customers on SAP RISE engagements Manage ongoing customer engagement and provide guidance on SAP landscape operations and maintenance Coordinate across SAP teams (architecture, delivery, support) to ensure consistent service delivery Support customer onboarding and transition to SAP Enterprise Cloud ServicesOversee service delivery execution against scope, timelines, and milestones Handle customer escalations and contribute to issue resolution with relevant support teams Provide guidance on technical topics, including architecture and landscape-related queries Support release management, maintenance activities, and lifecycle planningMonitor account status and contribute to continuous improvement initiatives Ensure effective collaboration with internal stakeholders to drive customer success

Requirements

5+ years of experience in

SAP Basis, SAP HANA, or S/4HANA Minimum 2 years of experience in cloud environments (AWS, Azure, or GCP) Strong understanding of

SAP landscape operations, upgrades, and migrations Experience with

SAP RISE or SAP Enterprise Cloud Services

is a plus Experience in

customer-facing or service management roles Strong

stakeholder management and communication skills

Why Us xiphteb

Permanent contract Remote Work Model Competitive salary Private health and life insurance from day one in the company Working hours: Monday to Friday

Equality&Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate privacy notice: opciones de teletrabajo/trabajo desde casa disponibles para este puesto.