IT Front Desk Agent (Santa Oliva)

**Descripción de la empresa** Applus IDIADA is a **global partner to the automotive industry** with over 30 years’ experience supporting its clients in product development activities by providing **design, engineering, testing and homologation** services.

IDIADA’s success in product development is built on a unique blend of highly experienced engineers, **state-of-the-art test and development facilities** and the constant drive towards innovation. The company has **2.850 professionals** and an international network of** 56 subsidiaries and branch offices in 22 countries**, ensuring its clients receive fast, customized solutions. **Descripción del empleo** Functions:

- Administration tasks, preparing, organising and storing information in paper and digital form.
- Providing support to internal customers, make follow-up calls to **inform customers about further steps **or** **check if the previous solution worked.**:

- Answer their questions, solve issues, assist with orders.
- Inventory assets management.
- Determine which tickets require escalation.

Desired skills & Experience:

- +1 year of experience in customer relations (front desk, help desk, etc.)
- Friendly, communicative character
- Confident, friendly and approachable manner
- Positive customer service attitude
- Ability to remain calm and prioritize when faced with multiple conflicting demands
- Highly organized and proactive approach to their work
- Demonstrable abilities with Office suite, Windows environment and Mobile Phone configuration
- Fluent in Catalan, Spanish and English
- Highly motivated with strong work ethic
- Strong organizational skills with the ability to multi-task

**Requisitos** CGM Administrative management or CFGS of Administration and finance

First Certificate in English or B2 **Información adicional**

Why join us?
- You will be able to work in a hybrid model depending on the business needs.
- We offer you the opportunity to work in the HQ of a general company sharing experiences with more than 57 nationalities.
- Chance to work in a dynamic and challenging environment where you will be able to reach your full potential
- Shuttle bus from Barcelona and Tarragona and Internal car sharing app, to promote the sustainable transportation
- We promote the training and constant learning and we offer paid specialized training and subsidized language courses
- Subsidized canteen

Applus IDIADA is committed to diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone. Postúlate en Kit Empleo: kitempleo.es/empleo/6snne0