TECHNICAL CUSTOMER SERVICE SPECIALIST (Elche)

Mondraker was established in2001in Alicante, Spain. The ethos then was the same as it is now
- produce incredible bikes, work with incredible people and have fun along the way. The subsequent twenty years has seen that ethos remain front and centre and has helped to secure Mondraker as a market leading brand who always lead and never follow. Following the release of the pioneering Forward Geometry, making history with three medals at the same DH World Championships or ground breaking technology such as ZERO, Mondraker have cemented their position as one of the most forward thinking bike brands in existence and built foundations to allow the next chapter of growth. At Mondraker, we’ve been designing groundbreaking bikes for over 25 years. Innovation, technology, and our passion for MTB have taken us to the top
- and we continue working hard toward the future. We are now looking for a Customer Service Representative with strong technical skills
- someone who not only enjoys speaking with customers, but also understands bikes inside and out. If taking apart and rebuilding a frame feels as natural to you as riding itself, and you enjoy helping people, this is your opportunity. Your Mission
- Serve as the main point of contact for dealers regarding all technical questions related to mechanics and components
- Answer questions about assembly, maintenance, compatibility, and upgrades
- Diagnose technical issues and handle warranty claims quickly and accurately
- Work closely with the product team by providing real-world feedback to improve our bikes
- Collaborate with sales, logistics, and product management to deliver 360 solutions What We Offer
- Be part of a leading and innovative brand in the MTB and general cycling industry
- Work in a dynamic, international, and young environment where your opinion matters
- Real opportunities for growth and technical specialization
- Exclusive discounts on Mondraker bikes and components
- Internal events and team activities that usually end on two wheels
- The satisfaction of solving problems and helping riders around the world get back on the trails Join Mondraker and turn your technical passion for cycling into your next great adventure. Requirements What We’re Looking For
- Experience in customer service or technical support, ideally within the bike industry.
- Strong knowledge of bike mechanics: suspension, drivetrains, brakes, e-bikes, etc.
- Ability to explain technical concepts clearly and in a friendly manner to our clients from northern markets.
- Strong organizational skills to manage multiple cases simultaneously without losing oversight
- Familiarity with SAP or other ERP systems is a plus
- Other languages, such as Spanish, will be considered an asset. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6rym9t