Technology Expert - IT Crisis Management (Esplugas de Llobregat)

We are looking for an IT Crisis Management Tech expert to join our IT Service Management team.

**This position follows a 'follow-the-sun' shift-based schedule (you will work on average 1 every 4 weekends).**

**Position Snapshot**
- Location: Barcelona, Spain
- Type of Contract: Permanent contract
- Stream: IT Workforce 360
- Type of work: Hybrid
- Work Language: Fluent Business English
- Shifts: You will work on average 1 every 4 weekends

**The role** As an IT Crisis Management Tech Expert, you will play a pivotal role as an IT Crisis Commander, overseeing high-priority tickets for Nestle worldwide. Your responsibility will be to lead the technical teams in resolving business-critical issues, ensuring mínimal impact on our operations. Collaborating closely with key stakeholders, you will also be responsible for spearheading IT Crisis communication efforts, providing clear visibility on issue status.

**What you’ll do**
- Manage IT Major Incidents and critical tickets, leading technical teams to swiftly resolve business-critical issues.
- Communicate effectively with stakeholders at all levels of the organization, ensuring transparency regarding business impact and resolution timelines.
- Prioritize incident tickets, focusing on resolving the most critical issues first while progressing with lower priority tickets.
- Develop incident action plans and drive root cause investigations through after-action items.
- Identify and implement technology and process improvements to align with global objectives.
- Contribute to the integration of new businesses into the crisis management plan, including mapping and scoping activities.

**We offer you** We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- ** Great benefits** including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- ** Personal and professional growth** through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- ** Hybrid working environment** with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
- ** Recreation activities **such as yoga, Zumba, etc. and a wide range of volunteering activities.

**Minimum qualifications**:

- Technical degree in Computer Science or other technical ones
- 7+ years of IT experience including Incident troubleshooting and IT operations
- 3+ years of experience in leading a process, or group, to deliver common objectives (ie: project management, PODs etc.) in a complex environment
- 3+ years of Stakeholder management (Interacting with the CIO/VPs, Directors, High Management and Technical teams)
- 3+ years of experience working with ServiceNow or equivalent Ticket Management Tool

**Bonus Points If You**
- Blackrock3 certified on Crisis Management or equivalent

**About the IT Hub** At Nestlé IT, we are a diverse, integral team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

**About Nestlé**
- We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability._

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action
- make it count.

**Join Nestlé’s IT Hub #beaforceforgood**

How we will proceed: You send us your CV We contact relevant applicants Interviews Feedback Job Offer communication to the Finalist First working day Postúlate en Kit Empleo: kitempleo.es/empleo/6tikrm