Customer Support Agent - Italian Speaker (Temporary …, Sant Just Desvern

**Company Description**

At **MSX International**, a North American multinational and **leading consultancy for the automotive industry**, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our **multilingual and multicultural Contact Center**operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.- Do you have strong communication skills, a proactive attitude, and a passion for customer service?_

We are currently looking for an **Italian Speaking Customer Support Agent** to join our team on a **temporary basis**.

**Your daily tasks will include**:

- Following up with customers until their inquiries are fully resolved.
- Making reminder calls and following up on incidents to achieve maximum satisfaction.
- Updating databases, drafting reports, and creating summaries

This is a great opportunity to join an international environment with the possibility of exploring long-term opportunities within the company.

**Qualifications**:

- We are looking for you if**:

- You have a **B2 level of English and a C2 level of Italian.**
- You are preferably available full-time.
- You will be working from our Madrid office in a 50% hybrid position, with the first 3 months approximately fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 1, 08014 (Sant Just Desvern).

Additional languages will be highly valued (C2 level):

- English
- German
- Dutch
- Swedish
- French
- Hungarian

**Additional Information**
- **Permanent position**with an indefinite contract from the beginning.
- **Telecommuting policy of up to 50%**of the monthly working hours after the adaptation period (approx. 3 months).
- **Salary: €20.000 gross per year.**:

- Join a great team of professionals in an internationally consolidated company.
- Gain a general vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
- Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
- 23 working days of vacation per year, as stipulated by the collective agreement.
- Additional incentives for employee referral programs, internal trainers, new business opportunities, etc. Postúlate en Kit Empleo: kitempleo.es/empleo/6ucvsc