Agentic AI – Customer Success (Gerona)

Role Summary: Agentic AI – Customer Success / Enablement Hybrid role based in Madrid, candidate should be ok to visit office 1-2 times in a Months. We are looking for a technical, customer‑facing professional with hands‑on experience in Agentic AI who can act as an enabler for clients and internal engineering teams. This role combines customer success, AI/ML fundamentals, and engineering workflows to drive adoption, troubleshooting, and continuous improvement of an internal Agentic AI platform.

Key Responsibilities
- Act as a technical enabler for customers adopting Agentic AI, supporting use cases such as agent design, fine‑tuning, debugging, and troubleshooting.
- Serve as the first point of contact for engineering teams using the internal Agentic AI platform.
- Help clients and internal teams understand, design, fine‑tune, and build AI agents aligned to business and engineering workflows.
- Drive adoption and successful implementation of Agentic AI solutions across customer teams.
- Provide hands‑on support for issue triage, root‑cause analysis, and escalation when required.
- Collaborate closely with product, platform, and engineering teams to relay customer feedback and improve platform usability.
- Support architecture reviews, design discussions, and agent discovery conversations.
- Contribute to enablement activities including demos, documentation, best practices, and training materials.

Required Experience & Skills
- Strong technical background with prior experience in:
- Software Engineering, DevOps, QA, or Platform Engineering
- 2–4 years of experience in Customer Success, Technical Account Management, or a similar customer‑facing role.
- Solid understanding of:
- Software development life cycle (SDLC)
- DevOps workflows and engineering best practices
- Foundational knowledge of AI/ML concepts, with a strong interest or hands‑on exposure to Agentic AI systems.
- Ability to bridge the gap between engineering teams and customers, translating technical con Postúlate en Kit Empleo: kitempleo.es/empleo/6s1yna