Telephone Sales Agent (Hiring Immediately) (San Fernando)

Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions. We are looking for enthusiastic Sales Representatives to join our call center team, connect with customers, promote products and services, and drive sales through engaging conversations. Position Responsibilities
- Handle inbound and outbound contacts courteously, timely, and professionally.
- Listen to customers, understand their needs, and resolve customer issues.
- Research systems to find missing information and coordinate with other departments to resolve issues.
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
- Utilize systems and technology to complete account management tasks.
- Accurately document and process customer claims in appropriate systems.
- Follow all required scripts, policies, and procedures.
- Utilize knowledge base and training to accurately answer customer questions.
- Comply with requirements surrounding confidential and personal information.
- Appropriately and effectively escalated customer issues with the managerial team.
- Ensure first‑call resolution through problem solving and effective call handling.
- Attend meetings, training, and review all new training material to stay up‑to‑date on program knowledge, systems, and processes.
- Adhere to all attendance and work schedule requirements. Candidate Qualifications – Required
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Experience with data entry utilizing a computer.
- Ability to read and speak English fluently.
- Wired, high‑speed internet connection (Download speed of 20 Mbps+).
- Excellent organizational, written, and oral communication skills.
- Ability to type swiftly and accurately (20+ words per minute).
- Ability to work regular scheduled shifts within our hours of operation, including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Familiarity with computer and Windows PC applications and the ability to learn new complex computer system applications.
- Highly reliable with maintenance of regular attendance and punctuality.
- Ability to evaluate, troubleshoot, and follow‑up on customer issues.
- Aptitude for conflict resolution, problem solving, and negotiation.
- Customer‑service oriented – empathetic, responsive, patient, and conscientious.
- Ability to multi‑task, stay focused, and self‑manage.
- Strong team orientation and customer focus.
- Ability to thrive in a fast‑paced environment with change and ambiguity.
- Excellent interpersonal skills and ability to build relationships with team and customers. Candidate Qualifications – Preferred
- One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
- Work‑at‑home experience.
- State or Federal work experience. Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on investigation results.
- Must be willing to submit to drug screening; job offers are contingent on results. Compensation and Benefits
- HMO coverage plus a dependent.
- Dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off‑site events.
- Social skill development and new friend building.
- In‑office rewards, raffles, recognition gifts, and treats. Physical Requirements This role is primarily sedentary, requiring the employee to sit or stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. Occasional movement within the office is required, such as reaching, raising, or lowering objects and moving or exerting force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. Applicants can contact Human Resources for accommodation requests. Diversity & Equality All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and welcomes a diverse workforce. MCI does not discriminate based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. Qualified applicants with criminal histories are considered in accordance with local and federal requirements. MCI is committed to providing reasonable accommodations to employees with protected disabilities. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6spd67