Outbound Sales Representative (SOLAR-C) (San Fernando)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Position Overview Outbound Sales Representatives are responsible for connecting with prospective customers, promoting and upselling products and services, and delivering exceptional customer experiences. With industry‑leading training, you’ll thrive and grow in a fast‑paced, performance‑driven environment. Key Responsibilities
- Make outbound and receive inbound calls in a professional and courteous manner.
- Educate customers on products and services, identifying upsell opportunities.
- Understand customer needs and recommend tailored solutions.
- Use internal systems to manage accounts and process orders accurately.
- Research and resolve customer issues, coordinating with other departments as needed.
- Follow scripts, policies, and procedures to ensure consistency and compliance.
- Maintain accurate records and safeguard customer information.
- Escalate complex issues to supervisors or appropriate teams.
- Stay current with training, updates, and system changes.
- Meet attendance, punctuality, and performance expectations. Qualifications
- Must be 18 years or older.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to type 20+ words per minute.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Dependable and punctual with a strong work ethic.
- Strong problem‑solving and conflict resolution skills.
- Customer‑focused, empathetic, and solution‑oriented.
- Ability to multitask and manage time effectively.
- Comfortable in a fast‑paced, evolving environment.
- Team player with strong interpersonal skills. Conditions of Employment
- Authorized to work in the country where the job is based.
- Subject to program and location of the position.
- Willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits
- HMO coverage plus a dependent.
- Dental coverage; in‑house dental assistance worth ₱5,000.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry and meals.
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off‑site events.
- In‑office rewards, raffles, recognition gifts and treats. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee may occasionally need to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. Diversity and Equality MCI embraces differences and believes diversity is a benefit to our employees and the wider community. All aspects of employment are based solely on merit and qualifications. MCI prohibits discrimination on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws and regulations. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6sioso