Sales Representative (Full-Time & Part-Time) (San Fernando)

Position Overview San Fernando, PH MCI is a tech‑enabled business services company that provides Customer Experience (CX) and Business Process Outsourcing (BPO) solutions across various industries. We are hiring Sales Representatives to support marketing campaigns for well‑known brands. Key Responsibilities
- Make outbound and receive inbound calls in a professional and courteous manner.
- Educate customers on products and services, identifying upsell opportunities.
- Understand customer needs and recommend tailored solutions.
- Use internal systems to manage accounts and process transactions accurately.
- Research and resolve customer issues, coordinating with other departments as needed.
- Accurately document customer interactions and follow established procedures.
- Adhere to scripts, policies, and compliance standards.
- Maintain confidentiality and handle sensitive information responsibly.
- Escalate complex issues to supervisors or appropriate teams.
- Stay current with training, updates, and system changes.
- Meet attendance and scheduling expectations. Candidate Qualifications
- Must be 18 years or older.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to type 20+ words per minute.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Dependable and punctual with a strong work ethic.
- Strong problem‑solving and conflict‑resolution skills.
- Customer‑focused, empathetic, and solution‑oriented.
- Ability to multitask and manage time effectively.
- Comfortable in a fast‑paced, evolving environment.
- Team‑oriented with strong interpersonal skills. Conditions of Employment
- Must be authorized to work in the Philippines.
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on screening results. Compensation and Benefits
- Base salary based on experience.
- HMO health coverage (with supplementary coverage for dependents).
- Dental coverage and in‑house dental assistance.
- Free meals during training.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Employee shuttle services and company retreats.
- Additional in‑office rewards, raffles, and recognition gifts. Physical Requirements The position requires a largely sedentary office environment. Employees will sit/stand for long periods while using a computer and telephone headset, operate office equipment, and may occasionally move around the office, reach, lift, or carry up to forty (40) pounds. Reasonable Accommodations Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. Requests should be directed to Human Resources. Diversity and Equality MCI and its subsidiaries uphold a workplace free from discrimination. Employment is based solely on merit and qualifications. MCI complies with all applicable employment laws and regulations, including non‑discrimination based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, and other protected characteristics. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6t1ziy