ICT Specialist, Help Desk (Comunidad de Madrid)

BFF Banking Group is a banking company that has been on the market for about 40 years, is listed on the Italian Stock Exchange and it is constantly growing and expanding. It is the largest independent specialty finance in Italy and leading player in Europe, specialized in the management and non-recourse factoring of trade receivables due from the Public Administrations. The Group is also leader in Italy in the Securities Services and bank Payment Services business. ICT Specialist – Help Desk About the role We are looking for an ICT Specialist to join our team in Madrid (Spanish Branch). This position is a replacement role and will play a key part in providing first-level IT support to all local employees, ensuring alignment with Group policies, tools, and methodologies. Key Responsibilities
- Provide first-level Help Desk support to all Spanish employees via the Group ticketing system
- Act as the main local IT contact for incident resolution and user requests
- Prepare and configure laptops and user devices (onboarding/offboarding)
- Manage interactions with local suppliers and purchasing processes
- Install and support software applications on company devices
- Collaborate closely with the HQ ICT team and international stakeholders
- Manage user accounts and access rights (creation, modification, password reset)
- Ensure efficient ticket management, prioritization, and resolution
- Travel occasionally to Barcelona and other European offices , if required Experience & Background
- Previous experience in a Help Desk or IT Support role
- Solid experience in software installation and user support
- Familiarity with corporate IT environments and service management processes Technical Skills (Must have)
- Windows operating systems (client level)
- Active Directory & Identity Management
- Microsoft ecosystem:
- Outlook
- Teams
- SharePoint
- OneDrive
- Exchange Online Technical Skills (Nice to have / Preferred)
- Microsoft 365 / Collaboration tools
- Azure Entra (MFA, identity & access management)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Ticketing systems (e.g., Jira)
- Troubleshooting and root cause analysis
- VDI environments (e.g., VMware Horizon)
- ITIL / ITSM knowledge Soft Skills
- Strong communication and interpersonal skills
- Customer-oriented mindset and patience in dealing with users
- Ability to prioritize tasks and manage multiple tickets
- Problem-solving attitude and proactive approach
- Willingness to learn and grow professionally Workplace : Madrid, Spain At BFF we ensure that every single person has access to the same opportunities and equal treatment. Hence, ultimately, that everyone has the opportunity to be assessed on the basis of his or her value, skills and merits, regardless of race, ethnicity, age, gender, disability or other characteristics (such as, for example, marital and/or parental status) that might represent a discriminating factor, enabling the Bank, at Group level, to welcome and nurture the best talents, to be hired on the basis of objective, nondiscriminatory and, of course, meritocratic criteria. The processing of personal data is performed by BFF Bank S.p.A., as Data Controller, for the management of your job application through authorized individuals for the processing. For more information on the processing of your personal data, you can read the privacy notice pursuant to Article 13 of Regulation (EU) 2016/679, available at the following link or on the Controller's website ”. Postúlate en Kit Empleo: kitempleo.es/empleo/6uc92a