Service Operations Specialist (Andalucía)

Service Operations Specialist Malaga
- hybrid working, 2 days in the office per week IT Consultancy
- International clients Hybrid working 2 days in the office per week / 25 days holiday plus bank holidays / Health Insurance / Subsidized Gym Membership / Personal development budget / Corporate Pension Plan A newly created opportunity is available for an experienced Service Operations Specialist to join a growing international technology environment in Malaga. This is a fantastic opportunity for someone who thrives in fast-paced operational environments and enjoys working across Major Incident, Problem, Change, and Incident Management. You’ll play a key role in ensuring critical IT services remain stable, reliable, and continuously improving, while collaborating with technical teams and stakeholders across multiple regions. The Role You’ll be responsible for helping manage service operations activities across a complex technical environment, acting as a central point during high-impact incidents and operational changes. Key responsibilities include:
- Coordinating Major Incidents through to resolution, ensuring effective communication throughout
- Leading bridge calls and managing stakeholder updates during service disruptions
- Monitoring Incident queues and driving timely resolution in line with service expectations
- Supporting Problem Management activities, including root cause analysis and recurring issue identification
- Reviewing and assessing Change Requests, considering risk, impact, and operational readiness
- Chairing operational meetings and tracking follow-up actions and improvements
- Creating and maintaining knowledge documentation and operational processes
- Analysing operational trends and producing service performance reporting
- Supporting continuous improvement initiatives across IT service operations
- Collaborating with teams across multiple international locations to promote operational best practice What We’re Looking For
- Previous experience within an IT Service Management or Service Operations environment
- Strong understanding of Incident, Problem, and/or Change Management processes
- Experience working in high-pressure operational situations
- Excellent communication and stakeholder management skills
- Strong organisational and problem-solving abilities
- Customer-focused mindset with a collaborative approach
- ITIL knowledge or certification would be highly beneficial
- Adaptable approach to shift patterns and on-call requirements This is an excellent opportunity to join a collaborative international environment where you’ll have genuine influence on operational performance, service quality, and continuous improvement initiatives. Dave #LI-DO1 Postúlate en Kit Empleo: kitempleo.es/empleo/6uc54n