Lead Doctor (Madrid)

The Barcelona Medical Team provides medical assistance 24 hours a day/365 days a year to our customers around the world. They also decide cover on medical incident claims (including trip cancellation) and provide support on recoveries, invoice audit, and Telemedicine services.

The position holder leads our travel medical team in Barcelona, consisting of both nurses and medical doctors. They act as local clinical expert for complex medical cases and provide the medical team with high quality medical support, supervision and orientation.

The position holder is in regular contact with other teams within AXA: Operations Teams, Acute Care Centers for escalation of complex cases, the remaining 32 AXA offices globally who support the AXA Assistance medical service, commercial team, customer experience, transformation and working relationship with Heads IMS and Group CMO.

What you’ll be doing:

Medical Team Management
- Ensure the medical team is effectively processing medical assistance cases in accordance with established procedures for international medical assistance.
- Lead the medical team, fostering a collaborative and productive team spirit, monitoring productivity, and participating in size requirement definition.
- Ensure 24/7 medical coverage, including on‑call doctors.
- Validate internal escorts (when nurses or doctors travel to repatriate a patient) and necessary medical equipment.

Patient Care and Quality Assurance
- Responsible for ensuring that patients are evaluated and receive medical care at the highest level of medical expectation within the group (generally at the level of the most developed healthcare systems).
- Monitor the quality of service delivered by all medical team members, identifying any training requirements or senior intervention needs.
- Act as the medical lead and decision‑maker in the medical team’s daily case review meetings when on duty.
- Provide support to team members on a consultative basis, including daily case reviews and an Postúlate en Kit Empleo: kitempleo.es/empleo/6rgsdg