Doctor - Madrid

The Doctor is responsible for the medical assessment, coordination, and oversight of international medical assistance cases. The role operates within a 24/7 coverage organization and ensures continuity of care through shift-based activity. The role is based in Madrid and integrated into a medical team of six doctors. All medical decisions, case management activities, and communications must be conducted in compliance with internal rules and recommendations, contractual frameworks, and local and global medical governance standards. Key responsibilities Medical Assessment & Decision-Making
- Assess patients’ medical conditions, determine the need for care, and evaluate the suitability of local medical facilities.
- Make informed decisions regarding hospitalization, treatment, repatriation, and fitness-to-fly.
- Ensure all decisions are evidence-based and compliant with internal medical guidelines and governance frameworks. Coordination of Medical Assistance
- Act as the medical referent for operational teams to ensure safe, efficient, and compliant case management.
- Maintain daily collaboration with operational teams on complex or high-risk cases, providing real-time medical guidance and decision support.
- Ensure alignment with approved provider networks, operational procedures, and internal tools. Medical Information & Documentation
- Collect, validate, and document medical information within internal systems and tools.
- Ensure data accuracy, traceability, and compliance with confidentiality and audit requirements. Patient & Stakeholder Communication
- Provide clear and ethical medical information to patients and families regarding diagnosis, treatment options, and care pathways.
- Maintain consistent communication with providers and internal stakeholders in accordance with corporate standards and governance principles. Case Monitoring & Escalation
- Ensure continuous follow-up of cases, monitoring clinical evolution and identifying risks.
- Escalate complex cases to Medical Direction or governance bodies as required.
- Contribute to quality assurance, audit, and continuous improvement processes. Medical & Financial Authorization
- Review and authorize medical expenses related to acute conditions (consultations, diagnostics, hospitalizations).
- Assess pre-existing and chronic conditions to ensure correct application of contractual exclusions and coverage rules. Medical Transport & Contractual Decisions
- Define and validate medical transport (repatriation, evacuation), including timing and modalities.
- Authorize contractual medical services (e.g. extension of stay, travel modifications) in line with medical justification and internal governance rules. Cross-functional Medical Support
- Provide medical expertise to operations and other departments to support service delivery and contractual compliance.
- Contribute to consistency across entities by aligning with global medical standards and practices. Telemedical Advice & Second Opinion
- Deliver remote medical advice to insured clients and coordinate second medical opinion services.
- Ensure compliance with internal processes, clinical standards, and governance frameworks. ✔️ Your profile
- Medical Degree (MD) homologated to work in Spain.
- Currently registered with the Medical Association (Colegio de Médicos).
- 2 years experience in intensivist or emergency medicine is required.
- Previous international medical experience and/or experience in assistance medicine is highly valued.
- Ability to work in a 24/7 shift-based organization
- Language required: Spanish and English fluent, any other language will be highly appreciated.
- Strong organizational, negotiation, and problem-solving skills.
- Excellent communication skills. What we offer
- Starting date: ASAP.
- Work in an international environment. Office based in Madrid.
- Part-time position.
- Permanent contract.
- Competitive salary based on your experience.
- Hybrid model.
- Access to Training Platform.
- Employee and family discounts club. Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia. Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo. En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados. Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un ambiente de trabajo inclusivo y accesible. You live, we CAR Postúlate en Kit Empleo: kitempleo.es/empleo/6rh1bi