Junior operations specialist, Madrid

We are looking for a detail-oriented and proactive professional to join an international operations team within the energy sector.

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This role is ideal for someone who enjoys working in a fast-paced environment, coordinating operational activities, solving day-to-day issues, and contributing to process improvements across different teams.

You will play a key role in supporting operational workflows, customer-related processes, billing data preparation, testing activities, and continuous improvement initiatives.

What you’ll be doing: • Managing and monitoring operational requests and internal case flows • Supporting contracting and customer-related administrative processes • Preparing and validating data for billing activities • Participating in testing and implementation of new tools and processes• Tracking incidents, KPIs, and operational performance • Collaborating with cross-functional teams in an international environment

What we’re looking for: • Previous experience in operations, customer support, administration, or similar roles • Strong attention to detail and organisational skills • Comfortable working with Excel and handling data • Proactive mindset and willingness to learn • Good communication skillsin English and Spanish• Experience with CRMs or operational tools is a plus

What we offer:• xiphteb Hybrid working model based in Madrid • International and collaborative environment • Exposure to operations within a dynamic energy business • Opportunity to work on process improvements and transformation initiatives • Stable and long-term professional development opportunities

Location:

Madrid Full-time | Hybrid model

If you are interested or know someone who could be a good fit, feel free to apply or reach out directly.