Team Lead HR Shared Services Iberia (Madrid)

Straumann’s General People Organization (GPO) prioritizes “moments that matter” in the employee experience, impacting engagement, inclusion, innovation and productivity. We enable people to take accountability, perform & transform, prioritize, lead, continually learning new skills and capabilities broadening their experience to create meaningful, rewarding career opportunities. With SuccessFactors and Employee Central as our global master data core system, we have built the foundation, and we will continue to invest and implement digital solutions that enhance organizational efficiency and drive excellent employee experience across the entire employee lifecycle. Iberia HR Shared Services Team Lead role delivers exceptional and customer-focused HR Operations services
- including HR Administration, 1st level employee advisory & support, Time & Attendance and Payroll
- driving and streamlining processes while ensuring high data quality and compliance. A key success factor of this role is the ability to build and maintain strong trusted relationships with internal/external key stakeholders. The role is based in Madrid (Spain) and is also part of the regional HR community and global HRSS network. The geographical scope of the role includes Spain and Portugal across 5 legal entities with approx. 600 employees in multiple business units & functions (in a fast-growing environment).

Main Responsibilities

Operational Excellence:

- Oversee and ensure the accurate and customer-centric delivery of streamlined, digitalized, and simplified HR operational processes, services and products and driving the transformation of HR Operations and Payroll solutions based on local business needs, in alignment with global/regional HRSS / GPO Strategy
- Ensure compliance with labor law, international HR regulations (e.g., visa, work permits, treaties), and internal programs & policies and procedures
- Leading the entire range of HR administrative and end-to-end Payroll tasks and monitor and enhance service delivery standards to ensure global consistency, ultimately enhancing both employee/manager experience and achieving strategic business outcomes
- Manage employee system records, eFiling, registrations with authorities and HR policies / templates, implementing adequate local processes and audits
- Design and secure diligent deployment of structures & processes to become the first contact for employees for all HR-related inquiries & requests
- In collaboration with HRBP’s make sure that the established structures, processes and policies for the Iberia Hub legal entities are consistent and serve all business needs across the multiple functions and department (use cases)
- Act as an escalation point for complex HR queries and case management.
- Maintain high service quality and responsiveness in all HRSS interactions and handovers from / to other HR functions (e.g. Talent Acquisition / Total Rewards / HR Business Partners)
- Taking charge of GDPR setup and lead internal HR compliance efforts, including the support of internal & external audits
- Follow and execute global mobility protocols for managing international hires/transfers and assignments in partnership with regional / global HR stakeholders
- Define / coordinate and deliver the general HR Onboarding for new joiners

Collaboration & Stakeholder Management:

- Effectively liaise with HR Business Partners and Centres of Expertise (Clouds) to align on shared processes and initiatives
- Build and maintain trusted relationships with key stakeholders, including business leaders, works councils, external authorities & vendors as well as internal HR
- including Head Global HR Shared Services, HR Iberia, HR International Services, HR Tech & Analytics EMEA, Total Rewards EMEA, Global HR Business Partners, Legal, Finance
- Provide clear advice and efficient support to people managers and HR Business Partners of employees based in Iberia with regard to policies and practices encompassing full employee lifecycle
- Drive effective collaboration and communication with relevant authorities and external payroll providers

Leadership & Team Development:

- Lead, coach, and develop Iberia HRSS team through regular 1:1s, team meetings, and performance dialogues (e.g., TALK Forward / Development conversations, succession planning)
- Foster a culture of collaboration, accountability, and continuous improvement
- Provide hands-on support during peak periods and ensure workload distribution

Strategic Contribution:

- Contribute to the development and optimization of the HRSS service portfolio in alignment with the global / regional HRSS / GPO roadmap
- With a strong service delivery mindset and customer centricity approach, being a strong partner to support our HR Business Partnering model (local / regional / global)
- Review and adapt the end-to-end HR service delivery structure to meet changing business needs (ie
- some programs delivered centrally through the HR Operations team and some through Postúlate en Kit Empleo: kitempleo.es/empleo/6ucs6b