Head of Data Observability, Governance, and Ai Projects (Madrid)

Head of Data Observability, Governance, and AI Projects

Country: Spain

Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best-in-Class tech team and help us create unique value for our customers!

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

**Mission and responsibilities**: The Head of Data Observability, Governance, and AI Projects will be responsible for managing and coordinating three critical areas: data observability for the digital channel, development of governance tools, and AI and data solutions for key products. This leadership role involves supervising specialized teams to ensure the delivery of high-quality, scalable solutions that meet corporate and local requirements across multiple countries.

The Head will establish a strategic vision, set priorities, and ensure collaboration across teams to deliver: 1. An observability platform that provides insights into the digital channel’s performance and processes.

2. Governance tools that enhance data quality, lineage, and compliance.

3. AI and data solutions for chatbot, assisted channels, and SME products.

This position requires balancing a hands-on approach with leadership responsibilities, ensuring successful execution while aligning with the bank’s global data strategy.

**To be successful in the role you must have**: 1. Strategic Leadership
- Define the strategic vision and roadmap for observability, governance, and AI data solutions.
- Set priorities and allocate resources to ensure timely delivery of initiatives.

2. Team Oversight and Development
- Supervise and support the Observability Lead, Governance Tools Development Lead, and AI and Assisted Channels Data Specialist.
- Foster a culture of innovation, collaboration, and continuous improvement within the teams.

3. Data Observability Leadership
- Oversee the design and implementation of the observability platform for the digital channel.
- Ensure alignment with global product requirements and adoption across countries.

4. Governance Tools Development
- Lead the optimization and implementation of governance tools, including the control model, data marketplace, and data contracts.
- Ensure tools are built on the ODS data architecture and meet the needs of the Global Data Platform.

5. AI and Data Product Support
- Guide the design and deployment of AI solutions for the chatbot, assisted channels, and SME products.
- Ensure successful integration of the C360 model into products like the Customer Interaction Platform (CIP).

6. Cross-Functional Collaboration
- Act as a liaison between integral teams, local entities, and corporate leadership to ensure alignment on strategy and execution.
- Promote collaboration across observability, governance, and AI teams.

7. Governance and Best Practices
- Establish and enforce best practices for data governance, observability, and AI projects.
- Drive adoption of standardized tools and methodologies across the bank’s entities.

Skills & Qualifications

1. Leadership and Management
- Proven experience in leading cross-functional teams in a multinational environment.
- Ability to set strategic direction and inspire teams to achieve ambitious goals.

2. Technical Expertise
- Strong knowledge of observability frameworks, data governance tools, and AI solutions.
- Experience with Amazon Web Services and data platform architectures.

3. Strategic Thinking
- Ability to balance long-term strategic goals with day-to-day operational demands.
- Strong problem-solving and decision-making skills to address complex challenges.

4. Communication and Collaboration
- Exceptional communication skills to engage with stakeholders at all levels.
- Proven ability to foster collaboration across diverse teams and geographies.

5. Preferred Experience
- Background in banking or financial services with a focus on digital transformation.
- Experience with CRM systems, chatbot AI, and SME data products.

**What do we offer?**
- Immediate incorporation to a dynamic and agile company with a growth and expansion project.
- Working in start-up mode with the support of the Santander Group.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaborating on international projects in different countries.
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