Customer Service Specialist (Madrid)

Coral Club International is hiring: Сustomer support Specialist Join a dynamic team and help us deliver exceptional service to our valued customers! Location: P.I.Tres Hermanas Ampliación, c/Cantarerias, 1, 03680 Aspe, Alicante Employment type: Full-time Language requirement: Native Spanish (Spain), Russian Start date: Immediate About Coral Club Coral Club is an international wellness company offering high-quality products for health, hydration, and overall well-being. With a presence in over 40 countries we are committed to helping people lead healthier lifestyles through education, community and effective natural solutions. At Coral Club we believe in the power of personal connection
- and that's where you come in. About the role We are looking for a Customer Support Specialist to engage with our current and potential clients as part of a special outreach project. Your role will be essential in maintaining strong relationships, sharing updates, reactivating inactive clients, and collecting valuable feedback to improve our services. Key Responsibilities Outbound calls (Provided database): Inform clients about ongoing promotions, product launches, and events. Invite clients to Zoom presentations, offline meetups, and other company activities. Reactivate inactive clients (those who haven't interacted for 3+ months). Feedback collection & Reporting: Log interests, objections, questions, and call outcomes. Share collected feedback and insights with your team leader. Work with reporting tools: Maintain daily logs: client status, call outcomes, and next steps. Segment contacts into groups (e.g., potential customers, product interest, business interest, etc.). Communication via Messengers: Send follow-ups, reminders, and links via WhatsApp, Telegram, and other messaging platforms. Duplicate invitations and essential information across channels as needed. What we're looking for Other language skills
- a plus. Clear and confident communication style, especially over the phone. Organized, detail-oriented, and responsible. Prior experience in sales or customer service
- a strong advantage. What We Offer Remote work with supportive team collaboration. Opportunity to grow within a general wellness company. Meaningful work with real impact on people's lives. Ready to make a difference with Coral Club? Send your CV and short cover letter to Postúlate en Kit Empleo: kitempleo.es/empleo/6u4d1d