Customer Service & Asset Specialist (Madrid)

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region , we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from either:
- our Bönen (Germany) office OR
- our office in Agrate Brianza, Milan (Italy) OR
- our office in Madrid (Spain) The chosen location will depend on what is most practical for the candidate. Your responsibilities
- You provide customer support in the DACH region and act as the first point of contact for questions and inquiries
- You maintain data and set up new customers, building long-term relationships through excellent service
- You monitor daily warehouse movements and proactively identify and address discrepancies
- You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up
- You handle quality-related issues and stay in close contact with the quality department until resolution Your profile
- You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service
- You are motivated and eager to learn – your motivation is more important than many years of experience
- You have very good German and English language skills (additional languages are a plus)
- You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality
- You have excellent communication skills and enjoy working with customers
- You are confident in using MS Office – training on our internal software will be provided What we offer you
- Permanent contract with a competitive remuneration package aligned with your skills and experience.
- Local benefits , depending on the final location of hire
- Home-office up to 2 days/week is possible after the onboarding period
- Continuous investment in your personal and professional development through training and coaching.
- A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability.
- A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position. Postúlate en Kit Empleo: kitempleo.es/empleo/6u4d37