Logistics Operations Specialist (BPO) (Madrid)

We are seeking an analytical and detail-oriented specialist to manage seller logistics operations. You will ensure high efficiency in order fulfillment (DBM/DBS/FBM), handle exceptions, analyze performance data, and support seller onboarding to drive service quality and retention. Opportunity to work in a fast-paced, global e-commerce environment.

Key Responsibilities

- Daily Operations: Execute order status updates, resolve exceptions, and clear backlogs within strict SLAs (<30 mins/day).
- Data & Reporting: Perform weekly seller reviews and monthly deep-dive analysis on fulfillment metrics to identify optimization opportunities.
- Project Support: Assist in seller onboarding, create/update SOPs and tutorials, and collaborate with Tech teams on system UAT and bug fixes.
- Campaign Management: Monitor top-seller performance and manage backlog reminders during peak sales campaigns.

Requirements

- Experience: Proven background in e-commerce operations, logistics, or data analysis.
- Skills: Advanced Excel proficiency (Pivot tables, VLOOKUP); strong ability to learn internal tools quickly.
- Soft Skills: Excellent problem-solving, time management, and cross-functional communication skills.
- Attention to Detail: Ability to maintain high accuracy in data entry and process execution.

Benefits

- 38,5h per week, Monday to Friday,
- Salary: 18.471 eur brutos/año
- Referral Program: Earn up to €2,500 for bringing friends, depending on the language/project.
- Continuous skill development and certifications.
- Clear career growth opportunities supported by coaches and a motivating team environment.
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
- Madrid

Diversity, Equity & Inclusion

TP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Postúlate en Kit Empleo: kitempleo.es/empleo/6u6heo