Spanish-English - Customer Service Representative - Hybrid …, Madrid

You may have stumbled across our website during your work or studies while trying to edit a PDF document
- iLovePDF.com. Does that ring a bell? iLovePDF is a SaaS company dedicated to helping individuals and businesses worldwide boost their document productivity. Our constant growth encourages us to keep improving our products to become the favorite PDF software worldwide. Our powerful yet user-friendly software is accessible across web, mobile, and desktop platforms, catering to the needs of over 90 million users worldwide every month.

About the Role For this position, we are looking for a

Customer Support Specialist

who will provide outstanding customer service and ensure the best experience for our users worldwide.

In this role, you will support users worldwide by resolving customer queries, guiding them through our products, and ensuring a seamless experience across our platforms. You will also collaborate with internal teams to investigate issues and improve the overall customer experience.

This role is adecuado for someone who is empathetic, detail-oriented, and enjoys helping people in a fast-paced international environment.

What you will do: Receive emails and manage corresponding support tickets. Guide and assist users worldwide in English. Help users with questions related to our products and services. Analyze reported issues and perform an initial level of investigation. Assess the complexity of issues and escalate cases to the appropriate teams when needed. Follow up on tickets until the case is fully resolved. Collaborate with internal teams to ensure efficient problem-solving. Respond to reviews and feedback on our mobile and desktop applications across different platforms.

What we’re looking for: We are looking for someone who is passionate about customer experience and problem-solving.

For this role, we will value someone who has the following skills: Native or professional level of English. Strong interest in CRM systems and customer databases. Postúlate en Kit Empleo: kitempleo.es/empleo/6u8nbu