Genesys Cloud Software Engineer (Murcia)

???? We are still looking for the very Top Talent…and we would be delighted if you were to join our team More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

???? What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform.

100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month.

???? Responsibilities
- Develop and maintain customer experience flows in Genesys Cloud Architect.
- Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.
- Implement routing logic, automation, and configurations for voice and digital channels.
- Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
- Troubleshoot issues, optimize performance, and ensure platform stability.
- Participate in testing, documentation, and deployment activities following development best practices.
- Support continuous improvement of the contact center platform and related processes.
- Takeover of periodical on-call duty (7x24) usually 1 per month.

Requirements & Qualification
- 3-7+ years in contact-center/telephony development or systems engineering
- At least 2 years working specifically with Genesys Cloud or equivalent CCaaS.
- Experience with Servicenow, Jira and Confluence
- English B2+/C1

Nice to have / Preferred:
- Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect).
- Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics.
- Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, Postúlate en Kit Empleo: kitempleo.es/empleo/6tq20e