Technician Service Desk Administrator (Ortigueira)

Field Support Technician at AVASO Technology Location: Position Type: Independent contractor/ Self-Employment Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato. As an IT Support Technician, you will be responsible for delivering on-site technical support for a diverse range of IT infrastructure components, including desktops, laptops, servers, storage systems, and network equipment such as Cisco routers and switches. The role involves advanced troubleshooting, preventive maintenance, and hardware replacement to ensure the smooth and efficient operation of the IT environment. You will also support rack-and-stack activities to deploy, configure, and optimise server and networking equipment as per customer or project requirements. The technical support Services dedicated technicians will also perform Remote Resolution services. Break/Fix will be provided for in warranty and out of warranty EU Devices listed in Appendix F- Supported Platforms. Maintaining local whole unit spares in a secure storage that is only accessible by company. To mutually agree on plans for a pilot process aimed at leaning out the Production repair process to reduce cycle time, improve efficiency, and reduce cost Deskside Support Triage and resolution for configuration issues of in-scope Operating Systems Triage and resolution for configuration issues of in-scope Applications Re-installing in-scope software, drivers, and add-ins. End User Devices & Support Services Software configuration or imaging of an end-user device prior to or during installation is considered a separate activity and may incur additional charges. Installation of new production devices is included in the service. Add : Add hardware or software components to an existing end-user device. Change: Perform configuration changes to an end-user device. Disposition activities include, but are not limited to, data wiping, drive destruction, removal of asset tags, and device preparation. Smart Hands Support ~ Provide technicians to perform remote support activities for the customer’s server and network equipment at all supported sites, under the direction of the customer’s and/or third-party resolver group’s network and server engineers. VIP Support ~ Deliver Break/Fix, Deskside Support, IMAC-D, and Smart Hands services to a mutually agreed-upon group of end users designated as VIPs. Join a dynamic and innovative team with a integral presence. Work with cutting-edge technologies to shape the future of IT solutions. AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Postúlate en Kit Empleo: kitempleo.es/empleo/6u5qah