CSM Manager (Palma)

From Nuclio Talent, we are looking for a Customer Success Manager – Key Engage to join an innovative company in the fintech sector, focused on enhancing employees’ financial wellbeing through flexible and impactful financial solutions. You will actively monitor customer health and usage KPIs, identify opportunities to improve engagement, and execute scalable retention strategies through a data-driven and operational approach. We are looking for a highly analytical and proactive profile, detail-oriented, with a strong focus on customer lifecycle management, operational efficiency, and continuous improvement. The idóneo candidate will be passionate about delivering a seamless customer experience and creating long-term value in a fast-paced and high-impact environment. What are the main functions and responsibilities of a Customer Success Manager?
- Monitor and analyse engagement performance indicators (such as MTU, MAU/EE ratios, and feature adoption trends) to proactively identify risks, drop-offs, and growth opportunities.
- Lead periodic performance and value reviews focused on usage evolution, product value delivery, and retention drivers, rather than commercial expansion.
- Collaborate closely with Onboarding, Support, Marketing, and Client Operations teams to guarantee seamless access, smooth user experience, and reliable service delivery.
- Use recurring performance reporting as a trigger for continuous optimisation, driving proactive engagement initiatives and improvement actions across the client base. What skills do I need to be a good Customer Success Manager?
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related discipline.
- Bilingual proficiency in English and Spanish.
- Comfortable working with data, dashboards, and performance indicators. Strong cross-functional collaboration skills, able to work effectively with different internal teams to support client success.
- Data-oriented mindset with the ability to translate insights into actionable steps.
- Why should I apply for the Customer Success Manager position?
- 23 days of annual leave, plus 3 additional days over the Christmas period
• Hybrid working model, combining remote work and office collaboration
• 4 weeks per year of remote work from anywhere in the world
• Home office budget to help you set up your workspace
• Reduced-cost comprehensive health and dental insurance
• If you’re excited about joining a company driven by collaboration, ownership, and a strong culture of innovation and learning, this could be the right fit for you. Postúlate en Kit Empleo: kitempleo.es/empleo/6u4d7a