IT Service Desk Analyst (Parla)

IT Service Desk Analyst Location: Parla and Illescas, Spain Responsibilities
- Record and resolve Service Desk queries within SLA targets.
- Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
- Set up and install new PC hardware and software, following departmental procedures and standards.
- Carry out routine scheduled IT activities, such as server backups.
- Perform administration duties, such as adding and removing network user IDs and email accounts, in line with departmental procedures and standards. Qualifications
- High School Diploma or GED required; associate or bachelor’s degree preferred.
- Minimum of 5 years of IT support experience.
- Knowledge of PC hardware technology, maintenance and repair of PC hardware.
- Knowledge of current Windows OS applications, servers and workstations.
- Effective, logical problem‑solving abilities, with initiative to provide solutions to recurring problems.
- Eligible to work in the country where the position is based. Postúlate en Kit Empleo: kitempleo.es/empleo/6tbv6e