Staff Engineer, Customer Trust (Amer)

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We’re hiring a Staff Engineer, Customer Trust to build and scale a high-quality, fast, and technically rigorous customer assurance program across Nscale’s global AI infrastructure. This is a hands-on, senior individual contributor role focused on helping Nscale clearly, accurately, and efficiently communicate its security posture to enterprise customers. The role sits at the intersection of security, engineering, and infrastructure , partnering closely with internal technical teams and engaging directly with customer security teams during reviews, audits, and due diligence processes. As an AI cloud provider serving enterprise customers, customer trust is critical . This role will improve how Nscale responds to security and assurance requests by increasing response quality, consistency, and speed at scale, while also identifying recurring gaps and driving improvements in documentation, transparency, and automation-first workflows. This role will be part of the integral CISO organization. What you'll be doing Customer Assurance Delivery
- Own customer security questionnaires and assurance requests from intake through completion.
- Deliver clear, accurate, and timely responses for customer-facing security reviews.
- Support customer security discussions, audits, and due diligence processes.
- Establish and track SLAs for response time and quality. Technical Translation and Validation
- Translate complex technical controls into clear customer-facing explanations.
- Partner with engineering, infrastructure, and security teams to validate response accuracy.
- Interpret technical systems across infrastructure, physical security, identity, monitoring, and compliance.
- Maintain a high bar for precision and technical rigor in written responses. Documentation and Knowledge Management
- Maintain security documentation including architecture, controls, certifications, and policies.
- Build structured knowledge bases to support repeatable assurance workflows.
- Create reusable response libraries to improve consistency across customer requests.
- Identify recurring information gaps and improve documentation to strengthen transparency. Automation and Program Scale
- Implement automation and AI-assisted workflows to reduce manual effort.
- Improve response consistency and speed through automation-first systems.
- Scale the customer assurance program to support growing enterprise demand.
- Drive process improvements that raise the overall quality of customer trust operations. KPIs
- Questionnaire completion quality and accuracy
- Reduction in manual effort through automation
- Improvement in documentation coverage and reuse About You
- 6–10 years of experience in customer trust, security assurance, GRC, or security engineering.
- Strong understanding of cloud infrastructure, security controls, and enterprise architectures .
- Experience completing detailed security questionnaires and supporting customer security reviews.
- Familiarity with ISO 27001, SOC 2, and NIST CSF .
- Ability to interpret technical systems and communicate them clearly in writing.
- Experience working cross-functionally with engineering teams .
- Strong attention to detail and the ability to operate under tight timelines.
- Experience building or improving automation in trust or assurance workflows is a plus.
- Familiarity with trust platforms such as SafeBase, HyperComply, or Vanta Trust Center is a plus.
- Experience in AI infrastructure, cloud platforms, enterprise SaaS, audits, or compliance programs is beneficial. What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. Postúlate en Kit Empleo: kitempleo.es/empleo/6s2f0t