COS Store Manager (San Sebastián de los Reyes)

Job Details

Job Description

+NEW STORE OPENING CC Plaza Norte 2

As the Store Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store-guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:
- Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
- Interpreting sales data to drive performance and taking ownership of the store's commercial success
- Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
- Managing recruitment processes and ensuring effective onboarding and training for all new team members
- Identifying high-potential individuals and creating tailored development plans to support their career growth
- Managing all aspects of store operations-including compliance and visual merchandising-to ensure operational efficiency and uphold high standards of excellence
- Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications
- Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
- Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align busines Postúlate en Kit Empleo: kitempleo.es/empleo/6t7hz5