Service Design Intern (San Cugat del Vallés)

About the Role As a Service Design intern you will contribute to real research and design projects from day one. Working alongside senior designers and researchers, you will help map end‑to‑end experiences of Roche’s customers, conduct user research, and explore how conversational interfaces — chatbots, voice assistants, and AI‑powered agents — can better serve the needs of healthcare professionals. Over the course of a full year you will move through the entire design cycle — from discovery and research through to prototyping and delivery — building a rich, evidence‑based portfolio in one of the most complex and meaningful design contexts there is. What you'll do Research support
- Assist in planning and facilitating user interviews, contextual enquiries, and usability sessions with healthcare professionals
- Help synthesize qualitative findings through affinity mapping and insight frameworks
- Contribute to personas, journey maps, and mental model documentation
- Support the team in maintaining research repositories and knowledge assets Service design
- Contribute to service blueprints and experience maps that reveal systemic friction
- Participate in co‑design workshops with internal teams and external stakeholders
- Help build and iterate on prototypes for concept testing
- Document design decisions and produce artefacts that communicate intent clearly Conversational design
- Support the design of dialogue flows and conversation scripts for chat and voice interfaces
- Help define tone of voice guidelines for automated interactions in a healthcare context
- Assist in evaluating conversational prototypes with real users and documenting findings
- Research best practices in NLP, intent design, and accessible conversational UX Collaboration
- Work in cross‑functional squads alongside product managers, engineers and clinical experts
- Present work‑in‑progress in team reviews and design critiques
- Contribute to team rituals: stand‑ups, retrospectives, and design community sessions
- Bring fresh perspective and curiosity to a team that values diverse viewpoints Who we’re looking for
- Currently enrolled in a degree in Service Design, Interaction Design, HCI, UX, or a related field
- Genuine interest in human‑centred research — curious about people and why they behave as they do
- Exposure to conversational design, dialogue writing, or NLP through coursework or personal projects
- Comfort with ambiguity and the ability to ask good questions in complex environments
- Clear communication in English; Spanish is a plus
- A portfolio or project work demonstrating research and/or design thinking Nice to have
- Familiarity with tools such as Figma, FigJam, Miro or Dovetail
- Interest in healthcare, diagnostics, or life sciences
- Exposure to systems thinking, service blueprinting, or design research methods
- Any experience with chatbot platforms or voice assistant design
- Strong visual communication skills — the ability to make complexity legible What we offer
- A full year of meaningful contributions to live projects that affect real healthcare outcomes
- Close mentorship from senior service designers and researchers throughout the engagementExposure to a general, multidisciplinary team with deep domain expertise
- Hybrid working with a modern campus in Sant Cugat del Vallès
- Internship stipend in line with local market standards
- A substantial portfolio piece built over 12 months in a regulated, high‑complexity design environment Roche is an Equal Opportunity Employer. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6sp6e6