IT Service Manager (Sant Joan Despí)

Experteer Overview

As Service Manager, you will oversee the IT Managed Services operations, ensuring stable service delivery and optimal workload coordination. You’ll lead the performance tracking of technicians and manage multi-client SLAs and KPIs, while shaping improvements from risks and incidents. You will run regular service reviews with clients and report status to the IT Manager. This role sits in a high-performing, entrepreneurial culture focused on autonomy and collaboration, with opportunities to advance Microsoft-driven digital transformation initiatives.

Compensaciones / Incentivos
• Lead operational management of the IT Managed Services team
• Ensure service stability, internal organization and workload coordination
• Monitor technicians’ performance and priorities
• Track service KPIs (SLAs, backlog, critical incidents) and uphold delivery standards
• Identify operational risks and propose corrective actions
• Coordinate with internal delivery departments as needed
• Maintain and improve service documentation and procedures
• Lead regular service review meetings with clients (English-speaking stakeholders)
• Report operational status, risks, and improvements to the IT Manager

Responsabilidades
• Minimum 3 years of experience in IT Service Management or similar roles
• Proven experience leading technical teams from an operational perspective (workload management, performance follow-up, coordination)
• Experience managing SLAs and service KPIs in multi-client environments
• Experience leading service review meetings with clients
• Professional English proficiency (minimum B2 level)

Requisitos principales
• Permanent contract from day one
• Hybrid or remote work model
• Meal card for daily expenses
• Smart working budget for IT equipment
• Official Microsoft certifications
• Referral reward program Postúlate en Kit Empleo: kitempleo.es/empleo/6tt3jn