Business Analyst (Digital Projects) (Teo)

Would you like to join an international atmosphere and be involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? We are looking for an Business Analyst to join our team! The Business Analyst for DAM solutions will ensure reliable day‑to‑day operations of digital products by owning user and access management, enforcing permission policies, and delivering L2/L3 support through ServiceNow. Act as the first line for incident and demand triage, performing root‑cause analysis and driving timely resolution while maintaining clear, audit‑ready documentation in Confluence and process records in SharePoint. Manage user administration, including periodic user checks and deletion routines in line with company regulations. Maintain up‑to‑date process documentation and records in ServiceNow and SharePoint. Perform root‑cause analysis (RCA) on product incidents and user requests
- Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción. Execute annual compliance checks, including required documentation and mitigation activities
- Plan and manage end‑to‑end integration testing for new or changed interfaces
- Facilitate cross‑functional communication between business stakeholders, product teams, and engineering
- Prepare and deliver trainings and how‑to materials for end users and key users. Prepare and present a monthly report with analysis of transfers and error trends, highlighting risks, improvements, and actions. Preferred Bachelor degree in IT (Computer Science, IT Engineer, Business Informatics or Mathematics). Alternatively Industrial Engineering or Business Administration Fluent English (B2-C1) mandatory German is a plus ServiceNow (administration, ticket handling, demand workflows) and SharePoint (process documentation). Confluence (knowledge management and structured documentation) and Jira/Asana (work planning, dashboards, reporting). Marmind Flow UI is a plus (transfer monitoring, error pattern recognition, retrigger logic). E2E integration testing and UAT approaches
- Software Development Life Cycle fundamentals. 3+ years as a Business Analyst or Demand Manager in digital products or similar role within Digital Marketing IT departments. ~ Proven track record preparing and executing UAT/E2E testing with clear, audit‑ready documentation proficient in root‑cause analysis and data‑driven decision making. Stakeholder management and clear communication across business and engineering teams. Documentation excellence across ServiceNow/Confluence/Jira/Asana
- Training and facilitation skills for user enablement; effective reporting on operational performance Versátil entering hours -30 working days of holidays -Annual Training Plan
- Postúlate en Kit Empleo: kitempleo.es/empleo/6u4iwz