Customer Logistics Representative (Tarragona)

As a Customer Logistics Representative, you are responsible for translating customer requests into concrete (internal) action points within the existing procedures. You are in daily contact with Sales & Carriers about incoming orders, questions and complaints about processed transport orders. You validate the invoicing, create reports and attend meetings with other departments. What will you do?
- Lead end-to-end execution of inbound and outbound truck planning, scheduling, follow up and coordination of all transports within Europe, FTL and LTL.
- Translate the customer's requests into concrete (internal) action points of existing procedures.
- Proactively inform our internal and external stakeholders.
- Maintain a good relationship with our external transporters.
- Administratively process transport documents and proof of delivery.
- Monitor carrier and site performance metrics against SLA requirements and coordinate with the appropriate team to resolve delays and remove blockers.
- Develop, update, and maintain Standard Operating Procedures (SOPs) for assigned processes and tasks.
- Support departmental operations and cross-functional initiatives by initiating and implementing improvement proposals using the LEAN methodology. What will you bring?
- Preferably an education in logistics, transport or supply chain.
- Relevant work experience in a similar position in Logistics and Transport.
- Full-time availability from 9.30 am – 6.00 pm.
- Good communication skills, both oral and written, and a good command of the Spanish and English language.
- Experience working in Microsoft Office.
- Experience with international transport, customs and export is an advantage. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.es/empleo/6tel5q