Customer Service Representative (French & English) (Terrassa)

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with fluent French and English to join the Industrial Solutions team located in Terrassa, Barcelona.

What will be your main functions?
- Process, monitor, and follow-up customers' purchasing orders
- Ensure effective service and administrative support for the assigned customers
- Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
- Manage invoice creation, corrections, and the return of the material activities
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
- Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

What profile are we looking for?
- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Fluent in French (ideally native) and English is essencial
- Flexibility, ability to multitask, to manage time and to adopt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a time player

What do we offer?
- Permanent contract
- Adaptable work schedule (7.00
- 9.30 to 16.00
- 18.30)
- Hybrid working model (3 days of remote working per week)
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
- Presential onboarding process for 2 months
- Attractive compensation package (including meal allowance & telework expenses)
- Multicultural work environment, free coffee & fruit during office days, social benefits

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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Postúlate en Kit Empleo: kitempleo.es/empleo/6ucvme