Information Technology Support Specialist, Toledo

L2 IT Support Engineer (SAP&IAM Specialist) Location:

Remote Position Type:

Temporary, 3-month contract

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We are looking for a L2 IT Support Engineer to join our technical team. In this role, you will serve as a key escalation point for technical issues, focusing specifically on SAP environments and Identity&Access Management (IAM) lifecycle operations. You will be responsible for ensuring high availability, security, and integrity of our systems while providing exceptional support to our internal business units.

Key Responsibilities SAP Support: Manage user access and security roles within SAP (ECC, S/4HANA). Troubleshoot SAP GUI and Fiori issues for end-users. Provide support for SAP GRC (Governance, Risk, and Compliance) activities, including SOD (Segregation of Duties) analysis.

IAM Management: Manage the end-to-end IAM lifecycle (joiners, movers, leavers). Manage user identities within Active Directory, SSO solutions (eg, Azure AD, Okta), and integrated enterprise systems. Handle ticket escalations regarding access denials, permission errors, and account lockouts.

Operations&Governance: Maintain documentation for IAM workflows and SAP access procedures. Collaborate with L3 engineers and security teams to resolve complex incidents. Participate in internal and external audit activities related to user access control. Identify and implement process improvements to increase incident resolution efficiency.

Required Skills&Qualifications Experience:

3+ years in an L2/Technical Support environment. xiphteb SAP Technical Knowledge:

Demonstrated experience with SAP User Administration and Security IAM Expertise:

Proficiency in managing identity platforms (Azure AD, Active Directory, Okta, etc.) Communication:

Excellent verbal and written communication skills in English Analytical Skills:

Strong problem-solving abilities and the ability to prioritize work in a fast-paced environment.