Operations Agent Groups & Mdt German Speaking (Torremolinos)

Torremolinos, ESP Malaga, ES ; Onsite Locally employed contract Full Time 40 131242

We are seeking digital experienced and helpful individuals like you to join our diverse team of **Operations Agents** in **Malaga.**

You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.

If you have got the **right to work in Spain** and speak English, German and Spanish, keep on reading!

**ABOUT OUR OFFER**:

- A job at TUI offers more than your basic salary which already starts at 20.800 € gross per year.
- 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
- 5 working days per week / 2 days off (from Monday till Sunday)
- Contract starts as at teh end of February till the middle of October. (fijo discontinuo)
- Discounts and multiple offers with TUI Club De Benefits.
- Option to obtain a discounted private health insurance.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

***ABOUT YOU**:

- Ability to work as part of a team.
- People skills, self-confidence to communicate with your team, other departments, suppliers, and customers.
- In unexpected situations remain calm, important work well under pressure and be able to offer empathy to resolve effectively in general
- with our team and/or customers.
- Willing to learn the requirements of the position, the technology needed to perform it and all about our amazing products and services.
- Excellent communication skills, both verbal and written in English, German and Spanish is required for this role.

***ABOUT THE JOB**:

- Organization of groups as their confirmed programs. Check if the hotels are reserved as the requested program and coordinate all the necessary suppliers for the groups (guides, transportation, restaurants, entrances.
- Contact with our customers, before, during and after the trip, to manage changes, cancelations, new requests, prepayments, solve problems and handle complaints when necessary.
- Prepare vouchers and documentation needed for the tour and briefing with the tour leaders / guides prior to starting the tour.
- Tracking of bookings received through online channels / platforms.
- Create bookings in our system including all the services required for the program and their corresponding costs.
- Manage administrative tasks, prepayments and resolve cost discrepancies.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

**#TUIDestinationJobs #TUIJobs #LetsTUIit Postúlate en Kit Empleo: kitempleo.es/empleo/6tzi7e