Customer Relationship Specialist (Valladolid)

About PU Prime PU Prime is a premier general trading broker offering a wide range of financial products, including forex, commodities, and indices, to both retail and institutional clients. We are dedicated to providing top-tier services, innovative technology, and seamless trading experiences to our clients worldwide. Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés. About the Role We are seeking a Relationship Manager to drive client engagement, retention, and trading activity. This role focuses on managing new and existing clients, reactivating dormant accounts, and maximizing long-term client value. Key Responsibilities
- Serve as the primary point of contact for existing clients
- Build and maintain strong client relationships to enhance loyalty and trading activity
- Analyze client behavior to identify opportunities for increased engagement, deposits, and trading volume
- Proactively re-engage inactive or dormant clients
- Keep clients informed of promotions, campaigns, and market updates
- Collaborate with Sales, Marketing, and internal teams on retention strategies
- Monitor client satisfaction and resolve issues in a timely manner
- Achieve KPIs related to retention, reactivation, and client activity Qualifications & Requirements
- Bachelor’s degree in Business, Finance, Economics, or related field.
- 1–3 years of experience in Client Retention, Sales, or Account Management (Forex/industry preferred).
- Strong knowledge of financial markets and trading platforms (MetaTrader 4 / MetaTrader 5 preferred).
- Excellent communication and interpersonal skills; multilingual abilities (English, Chinese, German, etc.) are a plus.
- Ability to analyze client activity and develop effective engagement strategies.
- Results-driven, with proven ability to meet or exceed KPIs.
- Strong problem-solving and conflict resolution skills.
- Ability to work under pressure in a fast-paced environment. xcskxlj
- Professional proficiency in English and Portuguese. Postúlate en Kit Empleo: kitempleo.es/empleo/6t9635