Customer Service (Mendaro)

**ABOUT STRAUMANN**

Straumann® is synonymous with premium Swiss quality, precision and innovation that brings confidence to dentistry, backed by the world's largest scientific network.

As a general leader in implant dentistry, we offer cutting-edge innovations that are considered industry benchmarks and disruptive technological breakthroughs,

backed by long-term scientific evidence. We push the boundaries to enable the next generation of dental care.

Innovation, Quality and Customer Focus are our pillars. If you are looking for a leading company to grow professionally and face new challenges, we offer you the opportunity to be part of **Straumann Group (Createch Medical).** You will join a young, innovative and enthusiastic team that truly encourages diversity and a powerful “can-do” attitude.

**ABOUT THE JOB**

We are looking for a Customer Care Specialist to be in the front line when it comes to communicating and connecting with our customers.

**Main Tasks**
- Be responsible for the main telephone line and handle incoming calls or forward them to the corresponding department.
- Informing customers about products/services.
- Handle customer feedback and complaints to provide the best solution.
- Collaborate with salesforce and across departments to ensure the best customer experience.
- 2-3 years of experience providing customer service or support required. Dental background is preferred as well as knowledge of the **3Shape system.**:

- Tech-savvy with adequate computer skills including: Microsoft Office and CRM.
- Enthusiastic about providing excellent support & service, always customer focused.
- Solution oriented problem solver mentality with logical skills and technical affinity.
- Patient, motivational and organized with ability to prioritize and multi-task, strong time management skills.

**Language skills**

As an international company, we have customers worldwide. Fluency in reading, speaking, and writing is required for the following languages**: Spanish** and** English.**Additional languages are a plus (**Portuguese**, French, German, Italian,). Postúlate en Kit Empleo: kitempleo.es/empleo/6s75ld